Compuware Changepoint Wins Key New Customers for Professional Services Automation

DETROIT, Sept. 20, 2011 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR), the technology performance company, reported today several key customer wins for its Changepointprofessional services automation solution. KANA Software, Gemalto and D+H have all recently adopted Changepoint's powerful PSA solution to improve services excellence and manage customer relationships from end to end through streamlined and automated opportunity, resource, engagement, and time and reporting management.

Operating with the belief that good experiences build great brands, Kana is a leader in service experience management (SEM) providing managers with total control over the customer service process. Kana's solution unifies a customer's journey across the contact centre, web site and solution community to reduce handling time, increase resolution rates and improve net product satisfaction (NPS).

Headquartered in Amsterdam, with over 10,000 employees in 45 countries, Gemalto is the world leader in digital security. Billions of people worldwide use the company's products and services for telecommunications, financial services, e-government, identity and access management, multimedia content, digital rights management, IT security and mass transit among many other applications.

D+H is a leading solutions provider to the financial services marketplace. Founded in 1875, the company provides innovative programs, technology products and technology-based business services to customers in the financial services industry who offer deposit, lending, insurance and wealth management products to consumers and businesses.

"As companies seek new sources of revenue, global leaders are increasingly looking to professional services as a strategic growth driver," says Lori Ellsworth, Senior Vice President and General Manager of Compuware's Changepoint business unit. "Changepoint's professional services automation solution provides services organizations in these market-leading companies with a powerful way to achieve increased revenue and profitability by streamlining operations, reducing complexity and increasing visibility into service engagements and projects, as well as client relationships."

Compuware Changepoint

Compuware Changepoint allows technology companies to maximize professional services profitability while maintaining a focus on effective product decisions and delivery. Changepoint's integrated solution marries PSA with PPM to provide total operational visibility allowing product-centric technology companies to drive services growth with strong margins, deliver a competitive product and services mix for high ROI, and maintain top-line revenues and bottom-line profitability. Visit us http://www.compuware.com/changepoint or tune into our blog at http://www.changepoint-blog.net

Compuware Corporation

Compuware Corporation, the technology performance company, provides software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world's most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.

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CONTACT: Press Contact

         Bob O'Brien,

         Compuware Worldwide Field Marketing and PR,

         bob.obrien@compuware.com 603-589-4089

         

         For Sales and Marketing Information

         Compuware Corporation,

         One Campus Martius,

         Detroit, MI 48226, 800-521-9353,

         http://www.compuware.com/changepoint

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